Returns

Returns & Refunds

We hope you love your Mama Bear goodies! However if something isn’t quite right, we’re here to help.

Pregnancy Announcements & Personalised Items

We do not accept change of mind returns or exchanges on pregnancy announcement products including onesies, discs & gift boxes. This also applies to other products personalised with names or custom details.

Please double-check all spelling, names and personalisation details before placing your order.

Change of Mind Returns

We happily accept change of mind returns on eligible items (pregnancy announcements / personalised items not included) within 14 days of delivery. To arrange a return, please contact us within 14 days of receiving your order. Items must be unused, unwashed and in their original condition, with any tags and original packaging intact.

Return tracked postage costs are the responsibility of the customer. Original shipping costs are non-refundable for change of mind returns.

Once your return has been received and inspected, we’ll arrange a refund to your original payment method.

Faulty or Incorrect Items

We take great care when preparing every order, but if something arrives faulty, damaged or incorrect, please get in touch so we can help. Where possible, please include your order number, a description of the issue and some photos.

How to Arrange a Return

Please contact us through our Contact Us page before sending anything back.

Once we’ve confirmed your change of mind return is eligible, we’ll provide the return instructions.

Thank you for supporting our little family business,

Cath & Lucy xx