FAQ
Frequently Asked Questions
Have a question? We’ve put together some answers to our most frequently asked questions to make shopping with Mama Bear a little easier.
Can I request a custom pregnancy announcement?
We offer a lovely range of pregnancy announcement designs, with personalisation options varying between products. If you have a special design in mind please contact us, we may be able to help recreate it.
Can I send a gift directly to someone?
Absolutely! We love helping you surprise someone special.
Simply enter the recipient’s address as the shipping address at checkout and we’ll send your gift directly to them.
Can I include a personalised gift message?
Of course! If you’re sending a gift directly to someone, we’re more than happy to include a complimentary gift message. Simply leave your message in the order notes at checkout and we’ll include it with your gift.
Do you offer gift wrapping or gift boxes?
Yes! We offer gift boxes, perfect for baby showers, welcoming a newborn or celebrating a special announcement. Check them out here…
Can I change or cancel my order?
If you need to make a change or cancel your order, please contact us as soon as possible. As some products are handmade or personalised, changes and cancellations may not be possible once production has begun.
Are your products handmade?
Many of our products are lovingly handmade by us in Central West NSW, including our baby bibs, dummy clips, nappy wallets, taggie blankies, Christmas stockings, personalised lambs, hairbows.
We also stock a carefully selected range of baby gifts and accessories to complement our handmade collection.
Do you offer wholesale?
It’s always such an honour to be asked and how we would love to. However, sadly time does not permit us to fulfil our own orders as well as wholesale.
Still Have a Question?
We’re always happy to help! If you can’t find the answer you’re looking for, please get in touch through our contact us page.
Thank you for supporting our little family business,
Cath & Lucy xx
