FAQs

Below are some FAQ's, to help make shopping easy:
ORDER COMPLETION TIME
Please ensure that you purchase well in advance of your special event to allow your selection to arrive in plenty of time. Order Processing 7-21 days - however if you do require an item more urgently, please do contact Mama Bear and we will try for a 'Speedy' delivery.
Our store is located in Parkes (Central NSW), so don't forget to allow postage time.
POSTAGE
Postage is via Australia Post - Regular or Registered (signed delivery). No responsibility is taken for parcels that go missing in the post, unless registered post (signed delivery) is requested at check out. Please ensure that your address is correct as parcels will be posted to the address provided.
Free pick up in Parkes (NSW) is very welcome, to choose this option simply select the ‘Pick Up’ option upon check out and contact Mama Bear to organise the collection of your item.
REFUNDS/EXCHANGES
Please choose carefully and ask any questions prior to purchasing as refunds for change of mind are not given. We are happy to offer order replacement or refund if you find the item you purchased to be faulty. Please do contact Mama Bear so we can rectify the problem for you. Please understand that handmade goods are often of a unique nature, fabric placement variations may occur from photo's shown.
CUSTOM ORDERS
Mama Bear does love to make special items just for you, availability will depend on time available. Please contact Mama Bear to discuss.

Simply amazing!!! Great quality and very affordable! Super fast postage, would highly recommend!

- Erin

Absolutely adore Mama Bear clothing and products. Quality is outstanding and customer service is amazing.

- Bridgette

Thank you so much for my special order, you have done an outstanding job, super fast and amazing as always, the quality, craftsmanship and attention to detail is second to none! The clothes are quality and all embroidery stitching has stayed put wash after wash! I will always buy and recommend your work!

- Jade

Mama Bear you are amazing! We love all of our prouducts we recieve from you. They are of high quality and fast turn around. Definitely recommend mama bear to anyone looking to buy for their own babies or for gifts for others. Will no doubt be ordering again soon.

- Melanie

I just received my Mama Bear order and I'm over the moon with it all. Everything is so well made and beautiful. Cath was a pleasure to deal with and I highly recommend people to buy from her.. will be placing orders in the future.

- Beck

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